Introduction and Scope
7edb is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the security of their personal information. This privacy policy explains what information we collect, how we use it, and what measures we take to keep your information secure.
This policy applies when you visit the 7edb.cam website, open an account, play games, make financial transactions, or contact our customer support. We are not responsible for any third-party websites or services outside the scope of this policy.
If you disagree with any part of this privacy policy, please stop using our platform and contact us for assistance.
Types of Information Collected
7edb collects various types of information needed to improve our service quality and meet legal obligations. The main categories of information are described below:
2.1 Identity and Registration Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Residential address
- National ID card or passport number (for identity verification)
2.2 Financial Transaction Information
For secure payment processing, we collect:
- bKash, Nagad, Rocket, or Upay mobile number (properly masked)
- Bank account details (where applicable)
- Transaction history — deposit and withdrawal amounts, dates, and methods
- Last four digits of Visa or Mastercard card numbers (we never store the full number)
2.3 Gaming Activity Information
To improve your experience on the platform, we record:
- List of games played, bet amounts, and results
- Bonus and promotion usage history
- Session duration and activity
2.4 Technical Information
To maintain website security and performance, we automatically collect:
- IP address and device type
- Browser version and operating system
- Login time, logout time, and session ID
- Data obtained from cookies and similar tracking technologies
How Information Is Collected
7edb collects your information in the following ways:
- Directly provided information: What you submit yourself through registration forms, verification processes, customer support contact, or payment forms.
- Automatic collection: Information collected through cookies, log files, and similar technologies when you visit our website.
- Received from third parties: Confirmation information from payment processors (bKash, Nagad, Rocket, Upay) and identity verification services.
- From gaming activity: Through log systems connected to game software providers.
Purpose of Using Information
We use the information we collect only for specific and legitimate purposes. The main purposes of use are described below:
4.1 Account Management and Service Delivery
Information is used to create, manage, and secure your account. This includes login verification, payment processing, providing gaming services, and creating a personalized experience.
4.2 Legal and Regulatory Compliance
Identity verification is carried out under Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. Transaction records are maintained to remain compliant with financial regulators.
4.3 Security and Fraud Prevention
Detecting suspicious activity, preventing account hacking or unauthorized access, and maintaining platform security. IP addresses and device information are used for this purpose.
4.4 Customer Support
Enabling our 24/7 Bengali live chat and email support team to resolve your issues quickly and effectively. Previous conversation history helps improve support quality.
4.5 Responsible Gaming
We analyze gaming activity to identify early signs of problematic behavior and provide assistance to users when needed. To learn more about responsible gaming, visit our Responsible Gaming page.
Sharing Information with Third Parties
7edb never sells your personal information or shares it with third parties for commercial purposes. However, disclosure of information may be necessary in certain circumstances:
5.1 Service Provider Partners
Limited necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game technology providers (providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe), and identity verification services. These partners are contractually bound to uphold the same privacy standards as we do.
5.2 Legal Obligations
We may disclose information when required to comply with court orders, legitimate requests from law enforcement agencies, or regulatory authority requirements.
5.3 Business Restructuring
If a company merger, acquisition, or restructuring occurs, user data may be transferred. In such cases, we will provide advance notice and ensure the same privacy protections are maintained.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored in your browser. The types of cookies we use are described below:
6.1 Essential Cookies
These are required for the core functionality of the website — such as maintaining login sessions, verifying security tokens, and saving cart information. Without these cookies, the site will not work properly.
6.2 Functional Cookies
Used to remember your preferences (such as language or theme settings) and personalize your experience on subsequent visits.
6.3 Analytics Cookies
To understand website usage patterns — which pages are visited most, how long users stay — this information helps us improve our service quality.
You can control or delete cookies at any time from your browser settings. However, please note that disabling essential cookies may cause some features of the site to stop working.
Data Retention and Deletion
We retain your information only for as long as necessary. The retention periods for different types of information are described below:
- Account and identity information: For as long as the account is active, and for a specified period after account closure as required by legal obligations.
- Financial transaction records: Retained for the long term in accordance with financial regulatory requirements.
- Customer support records: For a limited period for issue resolution and quality improvement.
- Technical logs: For a short period for security review purposes.
If you request account deletion, we will delete technically feasible information, however some information may need to be retained for a specified period due to legal obligations.
Information Security Measures
7edb applies industry-standard technical and administrative measures to keep your information secure:
8.1 Encryption
All data transmissions are protected by SSL/TLS encryption. Sensitive information is also encrypted when stored. Our website uses the HTTPS protocol, which can be confirmed by the lock icon in your browser.
8.2 Access Control
Only authorized staff have access to necessary information. All staff access is logged and regularly reviewed. Password policies are strong and multi-factor authentication is used where applicable.
8.3 Security Reviews
We regularly conduct security audits and vulnerability assessments. We have a rapid response plan for any security incidents and affected users are notified as quickly as possible.
Your Rights
As a user of 7edb, you have important rights over your own information:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: You may request deletion of your information in certain circumstances, though limitations may apply due to legal obligations.
- Right to object to processing: You may object to the processing of your information for specific purposes.
- Right to portability: Where technically feasible, you may receive a copy of your information in a machine-readable format.
- Right to withdraw consent: For information processed on the basis of consent, you may withdraw that consent at any time.
To exercise these rights, contact us directly. We generally respond to requests within 30 business days.
Minor Protection
7edb's services are for those aged 21 or above only. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process.
If we become aware that a minor has created an account, we will immediately close that account and delete the associated information. If you are aware that a minor is using our platform, please notify us immediately.
Policy Changes
7edb may update this privacy policy from time to time. For significant changes, we will:
- Post a clear notice on the website;
- Send a summary of the changes to your registered email;
- Update the "Last Updated" date at the top of the page.
Continuing to use the platform after changes are made will be considered as your acceptance of the updated policy. If you do not agree with the changes, please contact our customer support before closing your account.
Contact
If you have any questions, concerns, or requests related to this privacy policy, please contact us through any of the following channels:
- Email: [email protected]
- Live Chat: Available directly on the website — 24/7, 7 days a week, in Bengali
We generally respond to privacy-related requests within 30 business days. For urgent security matters, contacting us via live chat will get you the fastest assistance.